To make a good impression in a business telephone conversation, you need to know a few important secrets.
Success in an interview by phone is a little more difficult to face them: after all, the interlocutor does not see you, and everything that you can use is intonation and pauses, timbre and constructing phrases, proper preparation for a conversation. Find out more about it.
Preparation for the call
Try to collect the most complete information about the company where you are going to call, or the subscriber. An important part of the preparation is the elimination of interference.
How to talk correctly to make a good impression
If you are at home, turn off the music and TV, ask your home to shut up at least a little or go to another room. If you are in the office, ask your colleagues not to distract you during a conversation. Prepare the information necessary for the subscriber for the subscriber, that is, lay out the papers in front of you or open the desired window on the computer monitor.
If the information is transmitted to you, stock up on a notebook and pen. Prepared? Now you can dial the number!
The structure of the conversation
Start. Get down politely, call me, tell me the purpose of the call. Speak with small pauses so that the interlocutor can hear you, and if necessary – ask.
How to talk correctly to make a good impression
The essence of the matter should be laconic, three or five phrases. By whose order, call you, what do you want to know, report, order, what to agree on. Ending. Briefly summarize the main idea, request, summarize the agreement reached, specify the appointed time and place of the meeting. If necessary, agree on the next call. Carefully say goodbye and thank for the time given.
Victory rules
Avoid jargon words, terms. Control the conversation time, adhering to the main topic. Do not interrupt, periodically insert the words-signs: “Yes, yes”, “that’s how”. If they argue with you or refuse a request – do not insist on your forehead.
Your main weapon
With skillful use, the voice can replace the entire female arsenal: figure, clothes, selection of makeup.
How to talk correctly to make a good impression
Ton, timbre and intelligence are important in the voice. Goodwill – the best tone for any conversation. If the timbre of your voice is deaf – speak louder. You will achieve the intelligence of the voice by training: first read aloud some text, write it on a recorder and listen. Repeat the exercise several times. And the last: smile! The interlocutor will not see your smile, but will certainly feel. In any case, she will create a good mood for you!